Return, Exchange & Cancellation Policy
Return Eligibility
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Returns are accepted within 14 days of delivery.
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Items must be unused, in their original packaging, and with all tags intact.
Non-Returnable Items
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Certain items such as opened hygiene products, personalized goods, or custom orders may not be eligible for return.
How to Initiate a Return
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Contact our support team via:
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📧 Email: healthcaremedcart@gmail.com
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📞 Phone: +91 74000 87878
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We’ll guide you through the return process and provide instructions.
Return Method
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Returns are processed via mail/courier.
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We do not currently offer in-store returns.
Return Shipping Costs
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Customers are responsible for return shipping unless the item is defective or not as described.
Refunds
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Refunds are processed within 7–10 business days after the returned item is received and inspected.
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Refunds are issued to the original payment method.
Exchange Policy
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If you wish to exchange an item, please contact us.
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Exchanges are subject to product availability and follow the same eligibility criteria as returns.
Damaged or Defective Items
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If your item arrives damaged or defective, notify us within 48 hours of delivery.
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Please include photographic evidence so we can arrange a replacement or refund.
Order Cancellation
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Orders can be cancelled before dispatch by contacting our support team.
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Once shipped, cancellations are not possible and must follow the return process.
Return Window
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The standard return window is 14 days from the date of delivery.
Return Fees
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Return shipping is free only for defective or misdescribed items.
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Otherwise, return shipping costs are borne by the customer.
Return Policy Category
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This policy falls under Finite Return Window as per Google Merchant standards.
Contact Support
For any questions, concerns, or assistance with your order, please reach out to our customer support team:
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📧 Email: healthcaremedcart@gmail.com
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📞 Phone: +91 74000 87878 Our team is available during regular business hours and happy to help.
Policy Change Disclaimer
All policies are subject to change without prior notice. Please check this page periodically for updates.