Return Policy

Return, Exchange & Cancellation Policy

Return Eligibility

• Returns are accepted within 14 days of delivery.

• Items must be unused, in their original packaging, and with all tags intact.

  We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at response@medcarthealthcare.in. 
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at response@medcarthealthcare.in.
  

  
  

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  
  

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  
  

  European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  
  

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at response@medcarthealthcare.in.

Non-Returnable Items

• Certain items such as opened hygiene products, personalized goods may not be eligible for return.

How to Initiate a Return

• Contact our support team via:

  • 📧 Email: response@medcarthealthcare.in

  • 📞 Phone: +91 74000 87878

• We’ll guide you through the return process and provide instructions.

Return Method

• Returns are processed via mail/courier.

• We do not currently offer in-store returns.

Return Shipping Costs

• Free Returns: We offer free return shipping on all eligible orders. We will provide a pre-paid return label via email once your return is authorized. No restocking fees apply.

Refunds

• Refunds are processed within 7–10 business days after the returned item is received and inspected.

• Refunds are issued to the original payment method.

Exchange Policy

• If you wish to exchange an item, please contact us.

• Exchanges are subject to product availability and follow the same eligibility criteria as returns.

Damaged or Defective Items

• If your item arrives damaged or defective, notify us within 48 hours of delivery.

• Please include photographic evidence so we can arrange a replacement or refund.

Order Cancellation

• Orders can be cancelled before dispatch by contacting our support team.

• Once shipped, cancellations are not possible and must follow the return process.

Return Window

• The standard return window is 14 days from the date of delivery.

Return Address

The return address will be provided on your pre-paid shipping label.

Return Policy Category

• This policy falls under Finite Return Window as per Google Merchant standards.

Contact Support

For any questions, concerns, or assistance with your order, please reach out to our customer support team:

• 📧 Email: response@medcarthealthcare.in

• 📞 Phone: +91 74000 87878 Our team is available during regular business hours and happy to help.

Policy Change Disclaimer

All policies are subject to change without prior notice. Please check this page periodically for updates.