🏢 About Medcart Healthcare
Q: Who is Medcart Healthcare?
Medcart Healthcare is a registered Indian healthcare e-commerce company (Partnership Firm, UDYAM-MH-18-0329812, GSTIN: 27ABTFM3462E1ZZ) based in Mumbai, Maharashtra. We specialize in premium skincare, hair care, sun care, and dietary supplement products sourced directly from trusted pharmaceutical and nutraceutical manufacturers across India.
Q: When did Medcart Healthcare start?
Medcart Healthcare was founded in 2022, with a mission to make clinically-backed, dermatologist-recommended healthcare products accessible to every Indian household — delivered directly to your doorstep.
Q: Why should I trust Medcart Healthcare?
- We source products only from licensed Indian manufacturers and authorized distributors.
- All products are authentic, sealed, and quality-checked before dispatch.
- We are a GSTIN-registered business with full transparency.
- 14-day hassle-free return policy.
- Thousands of satisfied customers across India.
- Secure payment processing via CCAvenue.
📦 Products & Sourcing
Q: How do you source your products?
We work directly with licensed pharmaceutical companies, nutraceutical manufacturers, and authorized brand distributors in India. Every product on our platform is 100% genuine and sourced through verified supply chains — no grey market, no counterfeits.
Q: Are your products genuine and safe?
Yes, absolutely. All products listed on Medcart Healthcare are sourced from manufacturers who comply with Indian regulatory standards. We do not sell expired, tampered, or counterfeit products.
Q: Do you sell prescription medicines?
No. Medcart Healthcare sells only over-the-counter (OTC) healthcare products, nutraceuticals, skincare, hair care, and wellness supplements. We do not sell prescription drugs.
🚚 Shipping & Delivery
Q: Where do you deliver?
We deliver to verified addresses across India. Currently, we do not ship internationally.
Q: How long does delivery take?
- Standard Delivery: 4–9 working days across India.
- Order Processing Time: 1–2 working days prior to dispatch.
Q: What are the shipping charges?
- Orders above ₹999 — FREE shipping.
- Orders below ₹999 — Flat ₹59 shipping charge.
Q: How can I track my order?
Once your order is dispatched, you will receive a tracking link via email/SMS. You can also contact us at response@medcarthealthcare.in or call +91 74000 87878.
↩️ Returns & Refunds
Q: What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be unused, unopened, and in their original packaging. Opened personal care or hygiene products cannot be returned due to safety reasons.
Q: How do I initiate a return?
Email us at response@medcarthealthcare.in with your order number and reason for return. Our team will respond within 24–48 hours with step-by-step return instructions.
Q: When will I receive my refund?
Refunds are processed within 7–10 business days after we receive and inspect the returned item.
💳 Payments
Q: What payment methods do you accept?
We accept all major payment methods including Credit Cards, Debit Cards, Net Banking, UPI, and Wallets — processed securely via CCAvenue.
Q: Is it safe to pay on your website?
Yes. Our website is SSL secured (HTTPS) and all payments are processed through CCAvenue, a PCI-DSS compliant payment gateway.
📞 Contact & Support
Q: How can I reach customer support?
- 📞 Phone: +91 74000 87878
- 📧 Email: response@medcarthealthcare.in
- 🕐 Support hours: 10:00 AM – 6:00 PM (Mon–Sat)